Delivery and Returns Policy 

 

What are your delivery charges?

Delivery charges are as follows:

  • Orders up to £40 standard UK delivery £4.95
  • Orders £40 and over free standard UK delivery.

Orders will require a signature on arrival. Please note that we can only accept orders from customers based in the UK and deliver to UK addresses.

If you are in a hurry for an item, please contact our Shrewsbury store on 01743 242192 and we shall do our very best to meet your requirements. 

 

What’s your policy on Refunds and Exchanges?

Please retain your receipt as proof of purchase. We are happy to refund non-sale items returned within 14 days of purchase, alternatively, we can issue a credit note valid for one year. Please note items must be returned in saleable condition with labels attached and unsoiled. Sale items must be returned within 7 days of purchase in saleable condition with labels attached to qualify for a refund. Any faulty items will be returned to the manufacturer for inspection and will be repaired, replaced or refunded. This does not affect your statutory rights.

 

How do I return items?

We hope that you are happy with your purchase however if you need to return an item. Please pack the item securely and send it to:

TEMPLETON JONES
23 PRINCESS STREET
SHREWSBURY
SHROPSHIRE SY1 1LW

Please pop a note in with the item explaining your reason for returning it, whether you require an exchange or refund and your contact details. Alternatively, telephone the shop where a member of staff will be able to advise you.

 

Abersoch - 01758710010

Shrewsbury - 01743 242192